Refund policy

Returns & Refunds Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

 

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at hotwynter@gmail.com with your order number and details of your request.

Return Shipping

We offer free return shipping on all eligible returns. Once your return is approved, we will provide instructions and a prepaid return label if needed.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

 

Restocking Fees

We do not charge any restocking fees on returns.

 

Final Sale Items

We do not offer final sale items. All eligible products may be returned within the 14-day return window.

If you have any questions about returns, refunds, or your order, please contact us at:

Email: hotwynterco@gmail.com

We typically respond within 24–48 hours.